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Telephone Operator

Overview, Education, Careers Types, Skills, Career Path, Resources

Telephone operators connect callers, provide information, and assist with communication needs. They play a crucial role in customer service and efficient communication.

Average Salary

₹2,00,000

Growth

low

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Communication Skills
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    Customer Service
    -
    Multitasking
    -
    Computer Proficiency
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    Problem-Solving
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    Telephone Etiquette
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    Data Entry
    -
    Active Listening
    -
    Stress Management
    -
    Product Knowledge
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Active Listening
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    Clear Communication
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    Problem-Solving
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    Patience
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    Adaptability
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    Time Management
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    Stress Management
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    Empathy
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    Multitasking
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

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    Telephone Etiquette
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    Switchboard Operation
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    Customer Service
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    Communication Skills
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    Computer Proficiency
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    Multitasking
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    Knowledge of Company Procedures
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    Problem-Solving Skills
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    Typing Speed and Accuracy
Duties and Responsiblities

Task

95%

Answering incoming calls promptly and professionally, providing excellent customer service to all callers.

90%

Directing calls to the appropriate individuals or departments, ensuring efficient communication flow.

85%

Taking and delivering accurate messages, ensuring timely communication of important information.

80%

Providing information about the organization, including services, hours, and directions.

75%

Operating and maintaining telephone switchboard equipment, ensuring smooth operation.

70%

Keeping records of calls placed and received, maintaining accurate logs for reference.

65%

Assisting with administrative tasks, such as data entry and filing, as needed.

60%

Handling emergency calls and contacting appropriate personnel, ensuring quick response.

55%

Troubleshooting minor telephone system issues, resolving problems efficiently.

50%

Training new telephone operators, ensuring they are proficient in their duties.

Work Activities

95%

Promptly answering telephone inquiries from customers, providing information, and directing calls to the appropriate personnel.

92%

Addressing and resolving customer complaints or issues received via telephone, ensuring customer satisfaction.

90%

Operating telephone switchboard equipment to connect, hold, transfer, and disconnect calls efficiently.

88%

Accurately recording and delivering messages for individuals who are unavailable to answer the phone.

85%

Offering detailed information about the organization, its services, and policies to callers.

82%

Making outgoing calls on behalf of staff or departments as requested, ensuring clear communication.

80%

Keeping detailed records of calls, requests, and actions taken, ensuring accuracy and compliance.

78%

Greeting and assisting visitors, providing directions, and ensuring they are connected with the right person.

75%

Handling emergency calls with urgency, connecting callers with emergency services, and following protocols.

72%

Regularly updating and maintaining telephone directories and contact lists for accuracy.

70%

Training new telephone operators on switchboard operations, customer service, and company policies.

Detailed Work Profile

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