Functional Skills
Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.
-
Voice over IP (VoIP) Protocols
-
PBX and Unified Communications
-
Network Troubleshooting
-
Quality of Service (QoS)
-
Security Protocols
-
Scripting and Automation
-
Cloud Voice Solutions
-
Session Border Controllers (SBCs)
-
Voice Codecs
-
SIP Trunking
-
Call Routing and Dial Plans
Soft Skills
Communication, teamwork, and critical thinking to ensure seamless project execution.
-
Communication Skills
-
Problem-Solving
-
Teamwork and Collaboration
-
Adaptability and Flexibility
-
Time Management
-
Attention to Detail
-
Critical Thinking
-
Stress Management
-
Customer Service
Technical Skills
Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.
-
VoIP Protocols (SIP, H.323)
-
PBX and VoIP Systems Configuration
-
Network Troubleshooting and Analysis
-
Voice Codecs (G.711, G.729)
-
Quality of Service (QoS)
-
Session Border Controllers (SBCs)
-
Scripting and Automation (Python, Bash)
-
Cloud Communication Platforms
-
Security Protocols (TLS, SRTP)
-
Unified Communications (UC) Systems
-
Wireless Communication Technologies