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AIR Ticketing

Overview, Education, Careers Types, Skills, Career Path, Resources

Air ticketing involves booking and managing flight reservations. It requires customer service skills and knowledge of airline systems.

Average Salary

₹3,00,000

Growth

medium

Satisfaction

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Airline Reservation Systems (GDS)
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    Fare Calculation and Ticketing
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    Customer Service and Communication
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    Knowledge of Travel Regulations and Documentation
    -
    Sales and Persuasion
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    Problem-Solving and Decision-Making
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    Geography and Destination Knowledge
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    Computer Literacy and Typing Skills
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    Multilingualism
    -
    Attention to Detail
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Communication Skills
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    Customer Service
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    Attention to Detail
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    Problem-Solving Skills
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    Time Management
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    Adaptability
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    Interpersonal Skills
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    Stress Management
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    Computer Literacy
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    Sales Skills
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

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    Global Distribution Systems (GDS)
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    Airline Reservation Systems (ARS)
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    Ticketing Procedures
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    Fare Calculation and Pricing
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    Customer Service
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    Geography and Travel Knowledge
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    Computer Skills
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    Sales and Marketing
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    Attention to Detail
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    Multitasking
Duties and Responsiblities

Task

95%

Handling customer inquiries and providing accurate flight information.

92%

Booking and confirming flight reservations using GDS systems.

90%

Issuing and reissuing airline tickets, ensuring accuracy.

88%

Managing and resolving booking discrepancies and errors.

85%

Assisting passengers with flight changes, cancellations, and refunds.

82%

Providing information on visa requirements and travel regulations.

80%

Processing payments and handling financial transactions accurately.

78%

Staying updated with airline policies, fare rules, and promotions.

75%

Assisting with seat assignments and special service requests.

72%

Handling baggage-related issues and claims for passengers.

70%

Coordinating with airlines to resolve passenger issues efficiently.

68%

Providing excellent customer service and addressing complaints professionally.

Work Activities

95%

Reserving and issuing airline tickets using computer reservation systems (CRS).

92%

Assisting clients with inquiries, changes, and cancellations, ensuring satisfaction.

90%

Calculating and quoting accurate airfares, considering routes and promotions.

88%

Creating detailed travel itineraries based on customer preferences and needs.

85%

Managing baggage-related issues, including lost or delayed luggage claims.

82%

Providing guidance on visa requirements and application processes for travelers.

80%

Promoting travel packages, special deals, and other services to potential customers.

78%

Addressing and resolving customer complaints and issues in a timely manner.

75%

Processing ticket refunds and exchanges according to airline policies.

72%

Keeping up-to-date with airline policies, travel regulations, and industry trends.

70%

Entering and updating passenger information accurately in reservation systems.

Detailed Work Profile

Interests