Ground Staff Career

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Passenger Handling

Baggage Handling

Ramp Operations

Customer Service

Communication Skills

Problem-Solving

Teamwork

Safety and Security Awareness

Knowledge of Airport Operations

Adaptability

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Ensure passenger safety and security by following airport protocols and procedures diligently.

92%

Assist passengers with check-in, boarding, and baggage handling efficiently and courteously.

90%

Provide accurate flight information and resolve passenger inquiries promptly and professionally.

88%

Coordinate with various airport departments to ensure smooth and timely flight operations.

85%

Handle passenger complaints and resolve issues to ensure customer satisfaction.

82%

Manage and reconcile cash transactions related to ticketing and other services accurately.

80%

Assist passengers with special needs, such as wheelchair assistance and medical requirements.

78%

Monitor and manage passenger flow in the terminal to prevent congestion and delays.

75%

Conduct pre-flight checks and inspections to ensure aircraft readiness for departure.

72%

Prepare and submit reports on passenger statistics, flight delays, and other relevant data.

Work Activities

Detailed Work Profile

Interests