Customer Success Managers (CSMs) focus on building strong relationships with customers to ensure they achieve their desired outcomes while using a company's products or services. They act as advocates for the customer within the organization, proactively addressing their needs and ensuring satisfaction. CSMs drive customer retention, identify opportunities for upselling, and gather feedback to improve the overall customer experience.

• Key Responsibilities: Onboarding new customers, providing ongoing support, conducting training sessions, resolving issues, and advocating for customer needs.
• Skills Required: Communication, problem-solving, empathy, project management, and product knowledge.