Customer Advocate Career

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Communication Skills

Problem-Solving

Empathy

Product Knowledge

Time Management

Conflict Resolution

Technical Proficiency

Adaptability

Patience

Active Listening

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Resolving customer complaints and issues promptly and efficiently to ensure customer satisfaction.

90%

Providing accurate and helpful information to customers regarding products, services, and company policies.

85%

Documenting customer interactions and resolutions in the CRM system for future reference and analysis.

80%

Identifying and escalating complex issues to the appropriate departments for further investigation and resolution.

75%

Following up with customers to ensure their issues have been resolved and that they are satisfied with the outcome.

70%

Gathering customer feedback and insights to identify areas for improvement in products, services, and processes.

65%

Collaborating with other departments to address customer needs and resolve issues effectively.

60%

Creating and maintaining customer support documentation and knowledge base articles.

Work Activities

Detailed Work Profile

Interests