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Telecalling

Overview, Education, Careers Types, Skills, Career Path, Resources

Telecalling involves communicating with customers via phone. It includes sales, customer service, and market research, requiring strong communication skills.

Average Salary

₹2,50,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Communication Skills
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    Persuasion and Negotiation
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    Product Knowledge
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    Customer Service Orientation
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    Sales Techniques
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    Computer and Software Proficiency
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    Time Management
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    Problem-Solving Skills
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    Adaptability and Flexibility
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    Stress Management
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

    Technical Skills

    Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

      Duties and Responsiblities

      Task

      95%

      Handling inbound and outbound calls to potential customers, providing information, and addressing queries effectively.

      90%

      Maintaining a detailed record of each call, including customer information, inquiries, and outcomes, in the CRM system.

      85%

      Following up with leads and prospects to nurture relationships and convert them into sales or service agreements.

      80%

      Understanding customer needs and offering appropriate solutions or recommendations based on the company's products or services.

      75%

      Meeting or exceeding daily, weekly, and monthly targets for call volume, sales, and customer satisfaction.

      70%

      Collaborating with team members and supervisors to improve call strategies and achieve overall team goals.

      65%

      Participating in training sessions to enhance product knowledge, sales techniques, and customer service skills.

      60%

      Resolving customer complaints and issues in a professional and timely manner, escalating complex cases when necessary.

      55%

      Conducting market research to identify new leads and opportunities for business growth.

      50%

      Preparing and submitting reports on call activities, sales performance, and customer feedback to management.

      Work Activities

      Detailed Work Profile

      Interests