Handling inbound and outbound calls to potential customers, providing information, and addressing queries effectively.

Maintaining a detailed record of each call, including customer information, inquiries, and outcomes, in the CRM system.

Following up with leads and prospects to nurture relationships and convert them into sales or service agreements.

Understanding customer needs and offering appropriate solutions or recommendations based on the company's products or services.

Meeting or exceeding daily, weekly, and monthly targets for call volume, sales, and customer satisfaction.

Collaborating with team members and supervisors to improve call strategies and achieve overall team goals.

Participating in training sessions to enhance product knowledge, sales techniques, and customer service skills.

Resolving customer complaints and issues in a professional and timely manner, escalating complex cases when necessary.

Conducting market research to identify new leads and opportunities for business growth.

Preparing and submitting reports on call activities, sales performance, and customer feedback to management.

Engaging with customers via phone to understand their needs and provide solutions.

Identifying and qualifying potential leads through effective questioning techniques.

Converting qualified leads into sales through persuasive communication and product knowledge.

Accurately entering and managing customer data in CRM systems.

Making follow-up calls to ensure customer satisfaction and address any concerns.

Addressing customer inquiries and resolving issues promptly and efficiently.

Promoting products and services to potential customers through telecalling.

Collecting customer feedback to improve products and services.

Preparing reports on call activities and analyzing data to improve performance.

Following scripts and guidelines to ensure consistent messaging.

Achieving daily and monthly call targets and sales quotas.