Customer service representatives are crucial in various industries, acting as the primary point of contact between a company and its customers. They handle inquiries, resolve complaints, and provide information about products and services. Strong communication skills, patience, and problem-solving abilities are essential for this role.

• Key Skills: Communication, problem-solving, empathy, active listening
• Job Outlook: High demand across sectors like retail, banking, and IT
• Career Path: Can lead to team lead, supervisor, or training roles