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Reservation Ticketing Staff

Overview, Education, Careers Types, Skills, Career Path, Resources

Assist passengers with reservations and ticketing. Requires strong communication and customer service skills.

Average Salary

₹2,50,000

Growth

low

Satisfaction

medium

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Educational Requirements

Education Requirements for a Reservation Ticketing Staff

To become a Reservation Ticketing Staff in India, several educational paths can be followed. Here's a breakdown:

  • Minimum Education: A high school diploma (10+2) is generally the minimum requirement.
  • Preferred Qualifications:
    • A bachelor's degree in any field can be advantageous.
    • Diploma or certificate courses in travel and tourism management can provide specialized knowledge.
  • Key Skills:
    • Strong communication and interpersonal skills.
    • Proficiency in computer applications and reservation systems (e.g., Amadeus, Sabre).
    • Good geographical knowledge and familiarity with travel routes.
  • Coursework: Relevant coursework might include:
    • Travel geography
    • Ticketing procedures
    • Customer service
    • Computer reservation systems
  • Additional Training: Many airlines and travel agencies provide on-the-job training to familiarize new staff with their specific systems and procedures.

Having a solid educational foundation combined with the right skills can significantly enhance your prospects in this field.

Study Path
Top Colleges

Top Colleges and Institutes for Aspiring Reservation Ticketing Staff in India

To pursue a career as Reservation Ticketing Staff, consider these top institutions offering relevant courses:

  • Indian Institute of Tourism and Travel Management (IITTM): With multiple campuses across India, IITTM offers various undergraduate and postgraduate programs in tourism and travel management.
  • Amity Institute of Travel & Tourism: Known for its industry-oriented curriculum and strong industry connections.
  • Lovely Professional University (LPU): Offers comprehensive programs in tourism and hospitality management.
  • Christ University, Bangalore: Provides excellent programs in tourism and hospitality with a focus on practical training.
  • GDS Training Institutes: Numerous private institutes offer certification courses in Amadeus, Sabre, and other GDS systems. Research and choose a reputable institute with experienced trainers.

These institutions provide a strong foundation in:

  • Travel and tourism principles
  • Ticketing procedures
  • Customer service
  • Computer reservation systems

Choosing the right institution can significantly enhance your career prospects in the airline and travel industry.

Fees

The fees for courses related to becoming a Reservation Ticketing Staff can vary widely depending on the type of institution and the course duration. Here's a general overview:

  • Diploma Courses: Diploma courses in travel and tourism management can range from INR 10,000 to INR 50,000 per year in private institutes. Government-run institutes may offer lower fees.
  • Bachelor's Degree: A bachelor's degree in tourism management can cost between INR 20,000 to INR 1,00,000 per year, depending on the university and its reputation.
  • Certification Programs: Certification courses for GDS systems like Amadeus or Sabre can range from INR 15,000 to INR 30,000 for the entire course.
  • Airline Training Programs: Some airlines offer free training programs for selected candidates, while others may charge a fee. These fees can vary significantly.

Factors influencing the fees include:

  • Institute Reputation: Well-known and established institutes tend to charge higher fees.
  • Course Duration: Longer courses usually have higher fees.
  • Infrastructure and Facilities: Institutes with better infrastructure and facilities may have higher fees.
Related Exams

While there aren't specific entrance exams to become a Reservation Ticketing Staff directly, certain exams and certifications can boost your career prospects:

  • Travel and Tourism Courses: If you opt for a diploma or degree in travel and tourism, you might encounter entrance exams depending on the institution. These exams typically assess general aptitude, English language skills, and sometimes, basic knowledge of geography and current affairs.
  • Certification Programs: Certifications in using specific Global Distribution Systems (GDS) like Amadeus or Sabre are highly valued. These certifications often involve completing a training course followed by an exam to demonstrate proficiency.
  • Airline-Specific Training: Many airlines conduct their own training programs for reservation staff. Admission to these programs may involve an assessment of communication skills, problem-solving abilities, and customer service aptitude.

Preparing for these opportunities involves:

  • Improving Communication Skills: Focus on verbal and written communication.
  • Gaining Computer Proficiency: Become comfortable with computer applications and reservation systems.
  • Staying Updated: Keep abreast of current events and travel-related news.
Exam NameExam Date
Pros And Cons

Pros

  1. Opportunity to work in the travel industry.
  2. Develop customer service and communication skills.
  3. Potential for travel benefits and discounts.
  4. Job stability with established companies.
  5. Opportunities for career advancement.
  6. Exposure to diverse cultures and people.
  7. Gain expertise in reservation systems.
  8. Work in a dynamic and fast-paced environment.

Cons

  1. Can be stressful during peak seasons.
  2. May require working shifts and weekends.
  3. Dealing with demanding or difficult customers.
  4. Repetitive tasks can lead to boredom.
  5. Salary may be relatively low initially.
  6. High accuracy and attention to detail required.
  7. Job security can depend on company performance.
  8. Exposure to health risks from frequent travel.