Reservation Ticketing Staff banner
a Reservation Ticketing Staff thumbnail
Reservation Ticketing Staff

Overview, Education, Careers Types, Skills, Career Path, Resources

Assist passengers with reservations and ticketing. Requires strong communication and customer service skills.

Average Salary

₹2,50,000

Growth

low

Satisfaction

medium

Home/Careers/hospitality tourism and culinary arts/reservation ticketing staff
Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

    -
    Ticketing Systems Proficiency
    -
    Customer Service Excellence
    -
    Communication Skills
    -
    Sales and Persuasion
    -
    Problem-Solving Abilities
    -
    Geographical Knowledge
    -
    Attention to Detail
    -
    Multitasking
    -
    Knowledge of Travel Regulations
    -
    Adaptability
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

    -
    Communication Skills
    -
    Problem-Solving
    -
    Customer Service
    -
    Attention to Detail
    -
    Time Management
    -
    Adaptability
    -
    Stress Management
    -
    Teamwork
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

    -
    Airline Reservation Systems (GDS)
    -
    Customer Service Skills
    -
    Ticketing Procedures and Documentation
    -
    Communication Skills
    -
    Computer Literacy
    -
    Knowledge of Geography and Travel Destinations
    -
    Multilingualism
    -
    Problem-Solving Skills
    -
    Sales and Persuasion Skills
    -
    Time Management and Organization
Duties and Responsiblities

Task

95%

Handling customer inquiries and resolving ticketing issues efficiently.

92%

Accurately processing reservation requests via phone and online.

90%

Providing detailed information on travel routes, schedules, and fares.

88%

Managing and updating reservation systems with real-time data.

85%

Assisting passengers with seat assignments and special service requests.

82%

Processing ticket exchanges, refunds, and cancellations according to policy.

80%

Verifying passenger identification and travel documents for compliance.

78%

Coordinating with other departments to ensure smooth travel operations.

75%

Staying updated on travel advisories, restrictions, and promotions.

72%

Generating daily sales reports and maintaining accurate records.

Work Activities

95%

Efficiently book and issue tickets for passengers using reservation systems.

92%

Provide excellent customer service by addressing inquiries and resolving issues.

90%

Manage and update reservations, including changes and cancellations.

88%

Accurately calculate fares and process payments for tickets.

85%

Provide passengers with travel information, schedules, and updates.

82%

Address and resolve passenger complaints and travel-related problems.

80%

Operate and maintain reservation systems and related equipment.

78%

Generate reports on ticket sales, passenger data, and reservation trends.

75%

Coordinate with other departments to ensure smooth travel operations.

72%

Ensure compliance with company policies and industry regulations.

Detailed Work Profile

Interests