Technical Support Specialists provide assistance to customers experiencing technical issues with software, hardware, or network systems. They diagnose problems, offer solutions, and guide users through troubleshooting steps. Strong communication and problem-solving skills are essential in this role.

• Key Responsibilities:

  • Troubleshooting technical issues
  • Providing step-by-step solutions
  • Documenting support interactions
  • Escalating complex problems to higher-level support

• Skills Required:

  • Technical proficiency
  • Problem-solving
  • Communication
  • Customer service