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Developer Support Engineer

Overview, Education, Careers Types, Skills, Career Path, Resources

Developer Support Engineers assist users, troubleshoot issues, and improve software. They need strong technical and communication skills to solve problems and ensure user satisfaction.

Average Salary

₹4,50,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

    -
    Technical Troubleshooting
    -
    Communication Skills
    -
    Software Development Lifecycle (SDLC)
    -
    API Knowledge
    -
    Database Management
    -
    Cloud Computing
    -
    Scripting and Automation
    -
    Operating Systems
    -
    Networking Fundamentals
    -
    Customer Relationship Management (CRM)
    -
    Version Control Systems
    -
    Log Analysis
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

    -
    Communication Skills
    -
    Problem-Solving
    -
    Empathy
    -
    Time Management
    -
    Adaptability
    -
    Patience
    -
    Teamwork
    -
    Stress Management
    -
    Active Listening
    -
    Positive Attitude
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

    -
    Linux Fundamentals
    -
    Cloud Computing (AWS, Azure, GCP)
    -
    Networking Protocols
    -
    Scripting and Automation (Python, Bash)
    -
    Database Management (SQL, NoSQL)
    -
    Log Analysis and Monitoring Tools
    -
    Version Control (Git)
    -
    Containerization and Orchestration (Docker, Kubernetes)
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    Operating Systems
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    Communication and Collaboration
    -
    Problem-Solving and Analytical Skills
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    Web Technologies (HTML, CSS, JavaScript)
    -
    CI/CD Pipelines
Duties and Responsiblities

Task

95%

Troubleshoot complex technical issues reported by developers, providing clear and effective solutions.

92%

Reproduce, diagnose, and document developer-reported bugs, escalating to engineering teams as needed.

90%

Provide timely and accurate responses to developer inquiries via email, chat, and phone.

88%

Create and maintain comprehensive documentation, including FAQs, tutorials, and troubleshooting guides.

85%

Collaborate with engineering, product, and QA teams to resolve issues and improve the developer experience.

82%

Develop and deliver training sessions and workshops to educate developers on product features and best practices.

80%

Monitor developer forums and social media channels to identify and address emerging issues.

78%

Contribute to the development of tools and processes to improve the efficiency of the support team.

75%

Gather and analyze developer feedback to identify areas for product improvement.

72%

Participate in on-call rotations to provide after-hours support to developers.

70%

Track and report on key support metrics, such as response time, resolution time, and customer satisfaction.

68%

Assist in the onboarding of new developers to the platform.

Work Activities

95%

Diagnose and resolve complex technical problems reported by developers, ensuring minimal disruption.

92%

Analyze code, identify bugs, and provide constructive feedback to improve code quality and performance.

90%

Assist developers with API integration, providing guidance and resolving issues related to API usage.

88%

Create and maintain comprehensive documentation, including FAQs, tutorials, and troubleshooting guides.

85%

Conduct training sessions and workshops to empower developers with the knowledge and skills they need.

82%

Monitor system performance, identify bottlenecks, and implement solutions to optimize performance.

80%

Replicate customer-reported problems in a controlled environment to facilitate debugging and resolution.

78%

Develop and maintain a knowledge base of solutions to common developer issues, improving self-service support.

75%

Work closely with engineering teams to escalate complex issues and contribute to product improvements.

72%

Examine logs and metrics to identify patterns and root causes of technical issues.

70%

Create tools and scripts to automate support tasks and improve efficiency.

68%

Provide after-hours support on a rotating basis to address critical issues.

Detailed Work Profile

Interests