Technical Support Specialists provide assistance to customers and employees experiencing technical issues. They troubleshoot problems, offer solutions, and document support interactions. This role requires strong problem-solving skills and excellent communication abilities.

• Diagnose and resolve technical issues related to hardware, software, and network systems.
• Provide step-by-step instructions to guide users through troubleshooting processes.
• Document support interactions and solutions in a knowledge base.
• Escalate complex issues to higher-level support teams.