Technical Support Specialists provide assistance to users experiencing technical issues with software, hardware, and network systems. They diagnose problems, offer solutions, and ensure customer satisfaction. This role often involves troubleshooting, remote assistance, and documenting support interactions.

• Key Responsibilities:

  • Diagnosing and resolving technical issues.
  • Providing remote support to end-users.
  • Documenting support interactions and solutions.
  • Escalating complex issues to higher-level support.

• Skills Required:

  • Troubleshooting skills
  • Customer service
  • Communication skills
  • Technical proficiency