Functional Skills
Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.
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IT Support Ticketing Systems
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Remote Desktop Support
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Operating Systems Troubleshooting
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Network Connectivity Troubleshooting
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Hardware and Software Installation
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Active Directory and User Management
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Endpoint Security Management
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IT Documentation and Knowledge Base Management
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Customer Service and Communication
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Problem-Solving and Analytical Skills
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ITIL Framework Knowledge
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Cloud Computing Basics
Soft Skills
Communication, teamwork, and critical thinking to ensure seamless project execution.
Technical Skills
Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.