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IT Service Desk Analyst

Overview, Education, Careers Types, Skills, Career Path, Resources

IT Service Desk Analysts provide tech support to ensure smooth IT operations. They troubleshoot, resolve issues, and maintain systems for organizations.

Average Salary

₹3,50,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    IT Support Ticketing Systems
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    Remote Desktop Support
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    Operating Systems Troubleshooting
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    Network Connectivity Troubleshooting
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    Hardware and Software Installation
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    Active Directory and User Management
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    Endpoint Security Management
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    IT Documentation and Knowledge Base Management
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    Customer Service and Communication
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    Problem-Solving and Analytical Skills
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    ITIL Framework Knowledge
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    Cloud Computing Basics
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Communication Skills
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    Problem-Solving
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    Customer Service
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    Time Management
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    Adaptability
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    Teamwork
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    Stress Management
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    Active Listening
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    Patience
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    Analytical Skills
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

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    Operating Systems
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    Networking Fundamentals
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    Hardware Troubleshooting
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    Remote Desktop Support
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    Active Directory
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    Email Systems
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    Ticketing Systems
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    IT Security Basics
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    Cloud Computing
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    Mobile Device Support
Duties and Responsiblities

Task

95%

Provide first-level IT support to end-users, addressing hardware, software, and network issues promptly.

90%

Log and track incidents and service requests in the IT service management system, ensuring accurate documentation.

85%

Troubleshoot and resolve basic technical problems, escalating complex issues to higher-level support teams.

80%

Install, configure, and maintain computer systems, software, and peripherals for end-users.

75%

Assist with user account management, including creating, modifying, and disabling accounts as needed.

70%

Monitor IT systems and network infrastructure, identifying and responding to alerts and performance issues.

65%

Create and maintain documentation for common IT issues, solutions, and procedures to build a knowledge base.

60%

Participate in IT projects, such as software deployments and hardware upgrades, providing support and assistance.

55%

Ensure compliance with IT security policies and procedures, protecting sensitive data and systems.

50%

Provide training and guidance to end-users on IT systems, software, and best practices.

Work Activities

95%

Resolving IT incidents promptly to minimize disruptions for end-users, ensuring smooth business operations.

92%

Providing expert technical assistance and troubleshooting for hardware, software, and network issues.

90%

Managing user accounts, permissions, and access rights across various IT systems and applications.

88%

Fulfilling service requests from users, such as software installations, hardware setups, and information retrieval.

85%

Creating and maintaining comprehensive documentation for IT processes, procedures, and knowledge base articles.

82%

Delivering remote technical support to users, diagnosing and resolving issues efficiently from a central location.

80%

Performing routine hardware maintenance, upgrades, and repairs to ensure optimal performance and longevity.

78%

Installing and configuring software applications on user devices, ensuring compatibility and proper functionality.

75%

Diagnosing and resolving network connectivity issues, ensuring seamless network access for users.

72%

Ensuring adherence to security policies and procedures, protecting IT systems and data from unauthorized access.

70%

Tracking and managing IT assets, including hardware, software, and licenses, to optimize resource utilization.

68%

Coordinating with external vendors for IT support, maintenance, and procurement activities.

Detailed Work Profile

Interests