Entry-level IT Service Desk Engineers in India can expect an average salary ranging from ₹2.5L to ₹4.5L per year. With experience and additional certifications, salaries can increase to ₹6L to ₹8L annually, reflecting the growing demand for skilled IT support professionals.

Key skills include proficiency in troubleshooting hardware and software issues, strong knowledge of operating systems (Windows, macOS, Linux), networking fundamentals, and excellent communication skills. Certifications like CompTIA A+ and ITIL Foundation are highly valued in this role.

A bachelor's degree in computer science, information technology, or a related field is typically required. Diploma holders with relevant experience and certifications may also be considered. Continuous learning and staying updated with the latest technology trends are essential for career advancement.

IT Service Desk Engineers are responsible for providing first-level technical support to end-users, resolving hardware and software issues, managing user accounts, and documenting solutions. They also escalate complex problems to higher-level support teams and ensure timely resolution of IT incidents.

Common benefits include health insurance, paid time off, retirement plans, and opportunities for professional development. Many companies also offer performance-based bonuses and employee assistance programs to support the well-being of their IT staff.