Provide first-level IT support to end-users, addressing hardware, software, and network issues promptly.

Log and track incidents and service requests in the IT service management system, ensuring accurate documentation.

Troubleshoot and resolve basic technical problems, escalating complex issues to higher-level support teams.

Install, configure, and maintain computer systems, printers, and other peripherals for employees.

Assist with user account management, including creating, modifying, and disabling accounts as needed.

Follow standard operating procedures and knowledge base articles to resolve common IT issues efficiently.

Monitor IT systems and network infrastructure for potential problems, taking proactive measures to prevent disruptions.

Provide remote support to users via phone, email, or remote access tools, ensuring timely resolution of issues.

Document solutions to common IT problems and contribute to the knowledge base for future reference.

Participate in IT projects and initiatives, such as software upgrades or hardware deployments, as required.

Resolving IT incidents promptly to minimize disruptions for end-users, a critical IT service desk function.

Providing comprehensive technical assistance and troubleshooting for hardware, software, and network issues.

Efficiently processing and fulfilling service requests, ensuring user satisfaction and adherence to SLAs.

Managing user accounts, permissions, and access rights across various IT systems and applications.

Monitoring IT systems and infrastructure to identify and address potential issues proactively.

Creating and maintaining detailed documentation for IT processes, procedures, and solutions.

Providing remote technical support and troubleshooting assistance to users in different locations.

Performing routine hardware maintenance, repairs, and upgrades to ensure optimal performance.

Installing and configuring software applications on user devices and servers.

Diagnosing and resolving network connectivity issues to ensure seamless communication.

Applying security patches and updates to protect IT systems from vulnerabilities and threats.

Tracking and managing IT assets, including hardware, software, and licenses.

Conducting training sessions for end-users on IT systems, software, and best practices.

Provide first-level IT support to end-users, addressing hardware, software, and network issues.

Troubleshoot and resolve technical problems via phone, email, or in-person, ensuring timely resolution.

Log and track incidents and service requests in the ticketing system, maintaining accurate records.

Escalate complex issues to higher-level support teams, providing detailed information for efficient resolution.

Install, configure, and maintain computer systems, printers, and other peripherals.

Assist with user account management, including password resets and access permissions.

Create and maintain documentation for common IT issues and solutions, contributing to the knowledge base.

Monitor system performance and identify potential issues, proactively addressing them to minimize downtime.

Participate in IT projects, such as software upgrades and hardware deployments, providing technical support.

Train end-users on IT systems and software, promoting effective use and reducing support requests.

Follow ITIL (Information Technology Infrastructure Library) best practices for incident, problem, and change management.

Ensure compliance with IT security policies and procedures, protecting sensitive data and systems.

Manage and maintain inventory of IT assets, tracking hardware and software licenses.

Collaborate with other IT teams to resolve cross-functional issues and improve overall IT service delivery.

Stay updated with the latest IT technologies and trends, continuously improving technical skills and knowledge.