Entry-level Service Desk Analysts in India can expect an average salary ranging from ₹2.5L to ₹4.5L per year. With experience and enhanced skills, salaries can increase to ₹6L to ₹8L annually, reflecting the growing demand for skilled IT support.

Key skills include proficiency in IT support, troubleshooting, and customer service. Technical skills in operating systems (Windows, macOS), networking, and help desk software are essential. Strong communication, problem-solving, and analytical abilities are also highly valued.

A bachelor's degree in computer science, information technology, or a related field is typically required. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician (MCDST) can significantly enhance job prospects and career advancement.

Service Desk Analysts are responsible for providing first-level technical support, resolving hardware and software issues, and managing user accounts. They log and track incidents, escalate complex problems, and maintain IT documentation, ensuring smooth IT operations.

Common benefits include health insurance, paid time off, and retirement plans. Many companies offer opportunities for professional development, training programs, and performance-based bonuses. Some may also provide allowances for transportation and meals, enhancing overall job satisfaction.