Accurately process customer orders received via phone, email, or in person, ensuring all details are correctly entered into the system.

Verify customer information, including contact details, shipping address, and payment method, to prevent errors and fraud.

Provide product information and answer customer inquiries regarding availability, pricing, and delivery timelines.

Handle customer complaints and resolve issues related to orders, deliveries, or product quality in a timely and professional manner.

Coordinate with the warehouse and logistics teams to ensure timely order fulfillment and delivery to customers across India.

Maintain accurate records of all orders, transactions, and customer interactions in the company's database.

Follow up with customers to confirm order satisfaction and address any post-purchase inquiries or concerns.

Process order cancellations, returns, and exchanges according to company policies and procedures.

Identify and escalate complex customer issues to the appropriate department or supervisor for resolution.

Assist in generating sales reports and analyzing order data to identify trends and improve order processing efficiency.