Customer service representatives handle inquiries, resolve issues, and provide support to customers. They act as a primary point of contact, ensuring customer satisfaction through effective communication and problem-solving skills. This role is crucial for maintaining a positive brand image and fostering customer loyalty.

• Key Responsibilities:
  • Answering customer inquiries via phone, email, or chat.
  • Resolving customer complaints and issues.
  • Providing information about products and services.
  • Processing orders and returns.
  • Maintaining customer records.