Contact Center Agent

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Communication Skills

Problem-Solving

Product Knowledge

Customer Service Orientation

Time Management

Adaptability

Technical Proficiency

Conflict Resolution

Active Listening

Data Entry and Documentation

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Handle inbound and outbound customer calls, addressing inquiries and resolving issues efficiently.

90%

Provide accurate information about products, services, and company policies to customers.

85%

Document all customer interactions and resolutions in the contact center database.

80%

Escalate complex issues to appropriate departments or supervisors for resolution.

75%

Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

70%

Meet or exceed key performance indicators (KPIs) related to call handling and customer satisfaction.

65%

Participate in training sessions to improve product knowledge and customer service skills.

60%

Identify and report trends in customer issues to improve overall service quality.

Work Activities

Detailed Work Profile

Interests