Resolving customer complaints and issues via phone, email, or chat in a timely and efficient manner.

Providing accurate information about products, services, and company policies to customers.

Documenting all customer interactions and resolutions in the company's CRM system.

Identifying and escalating complex issues to the appropriate department or supervisor.

Following up with customers to ensure their issues have been resolved and they are satisfied.

Processing orders, returns, and exchanges according to company procedures.

Maintaining a high level of product knowledge and staying up-to-date on new products and services.

Meeting or exceeding key performance indicators (KPIs) such as customer satisfaction, resolution time, and call volume.

Providing feedback to the company on ways to improve products, services, and customer experience.

Assisting with training new customer support agents.

Handling customer inquiries related to billing and payments.

Managing and resolving disputes related to orders or services.

Resolve customer complaints and issues efficiently, ensuring customer satisfaction and loyalty.

Answer inbound calls promptly, addressing customer inquiries and providing accurate information.

Respond to customer emails professionally, resolving issues and providing support.

Provide real-time support via live chat, addressing customer queries and resolving problems instantly.

Process customer orders accurately, ensuring timely delivery and customer satisfaction.

Provide detailed product information to customers, assisting them in making informed purchase decisions.

Manage customer accounts, updating information and ensuring account accuracy.

Offer technical assistance to customers, troubleshooting issues and providing solutions.

Gather customer feedback to improve services and products, enhancing customer experience.

Identify and generate sales leads through customer interactions, contributing to business growth.

Log customer complaints accurately, ensuring proper documentation and follow-up.

Promote company services and products to customers, increasing sales and brand awareness.

Enter customer data accurately into systems, maintaining data integrity.