Technical Support Specialists provide assistance to customers experiencing technical issues with software, hardware, or network systems. They diagnose problems, offer solutions, and guide users through troubleshooting steps. Strong problem-solving and communication skills are essential in this role.

• Key Responsibilities:
  • Diagnosing and resolving technical issues.
  • Providing step-by-step solutions to customers.
  • Documenting technical issues and resolutions.
  • Escalating complex problems to higher-level support.
  • Ensuring customer satisfaction through effective communication.