Customer Support Representative

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Active Listening

Empathy

Communication Skills

Problem-Solving

Product Knowledge

Time Management

Conflict Resolution

Adaptability

Technical Proficiency

Stress Management

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Resolve customer complaints and issues via phone, email, or chat, ensuring satisfaction.

92%

Provide accurate information about products, services, and company policies to customers.

90%

Document all customer interactions and resolutions in the CRM system for tracking.

88%

Identify and escalate complex issues to appropriate departments for resolution.

85%

Follow up with customers to ensure their issues are fully resolved and they are satisfied.

82%

Process orders, returns, and exchanges accurately and efficiently.

80%

Maintain a high level of product knowledge and stay updated on new offerings.

78%

Assist customers with account management tasks, such as updating information.

75%

Contribute to team goals by meeting or exceeding key performance indicators (KPIs).

72%

Participate in training sessions to improve customer service skills and product knowledge.

70%

Gather customer feedback and share it with the team to improve service quality.

68%

Handle billing inquiries and payment-related issues efficiently.

Work Activities

Detailed Work Profile

Interests