Resolve customer complaints and issues via phone, email, or chat, ensuring satisfaction.

Provide accurate information about products, services, and company policies to customers.

Document all customer interactions and resolutions in the CRM system for tracking.

Identify and escalate complex issues to appropriate departments for resolution.

Follow up with customers to ensure their issues are fully resolved and they are satisfied.

Process orders, returns, and exchanges accurately and efficiently.

Maintain a high level of product knowledge and stay updated on new offerings.

Assist customers with account management tasks, such as updating information.

Contribute to team goals by meeting or exceeding key performance indicators (KPIs).

Participate in training sessions to improve customer service skills and product knowledge.

Gather customer feedback and share it with the team to improve service quality.

Handle billing inquiries and payment-related issues efficiently.

Engaging with customers via phone, email, or chat to address inquiries and resolve issues promptly.

Diagnosing and resolving customer problems, escalating complex issues to appropriate teams.

Maintaining thorough knowledge of products/services to provide accurate information and support.

Accurately documenting customer interactions and solutions in the company's CRM system.

Gathering customer feedback to identify areas for improvement in products, services, and processes.

Identifying and suggesting improvements to customer support processes to enhance efficiency and satisfaction.

Managing customer accounts, updating information, and ensuring data accuracy.

Participating in training sessions to stay updated on product changes and support best practices.

Collaborating with team members to share knowledge and resolve complex customer issues effectively.

Monitoring personal performance metrics to meet or exceed service level agreements (SLAs).

Answering customer inquiries via phone, email, or chat to provide information and resolve issues.

Processing orders, forms, applications, and requests efficiently and accurately.

Keeping records of customer interactions and transactions, detailing inquiries, complaints, and comments.

Following up with customers to ensure their issues are resolved and they are satisfied with the service.

Providing information about products and services, including features, pricing, and availability.

Handling and resolving customer complaints, aiming for first-call resolution whenever possible.

Identifying and escalating priority issues to the appropriate team or supervisor.

Managing and updating customer account information, ensuring accuracy and security.

Collaborating with team members and other departments to improve customer service and resolve complex issues.

Participating in training sessions to stay updated on product knowledge and customer service best practices.

Analyzing customer feedback to identify trends and areas for improvement in products or services.

Assisting with the setup of new customer accounts and providing initial support.

Processing returns and exchanges, ensuring compliance with company policies.

Preparing and distributing customer satisfaction surveys to gather feedback.

Troubleshooting technical issues and guiding customers through problem-solving steps.