Customer Success Managers (CSMs) focus on building strong relationships with clients to ensure they achieve their desired outcomes while using a company's products or services. They act as advocates for customers, proactively addressing their needs and ensuring satisfaction. CSMs are vital for customer retention and driving business growth through positive customer experiences.

• Key Responsibilities: Onboarding new customers, providing ongoing support, identifying opportunities for upselling, and resolving customer issues.
• Skills Required: Excellent communication, problem-solving, empathy, and a strong understanding of the product or service.