Professional Service Representative

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Communication Skills

Problem-Solving Abilities

Customer Service Orientation

Technical Proficiency

Time Management

Adaptability

Empathy

Active Listening

Conflict Resolution

Data Analysis

Patience

Stress Management

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Address customer inquiries and resolve issues promptly via phone, email, or chat, ensuring customer satisfaction.

90%

Maintain a thorough understanding of the company's products and services to provide accurate information to customers.

85%

Document customer interactions and resolutions accurately in the customer relationship management (CRM) system.

80%

Identify and escalate complex issues to appropriate departments for resolution, ensuring timely follow-up.

75%

Proactively identify opportunities to upsell or cross-sell products and services to existing customers.

70%

Gather customer feedback and insights to identify areas for improvement in products, services, and processes.

65%

Collaborate with team members and other departments to ensure consistent and high-quality customer service.

60%

Participate in training and development programs to enhance product knowledge and customer service skills.

Work Activities

Detailed Work Profile

Interests