Resolve customer complaints and inquiries via phone, email, or chat, ensuring satisfaction.

Provide accurate information about products, services, and company policies to customers.

Process orders, forms, applications, and requests efficiently and accurately.

Identify and escalate priority issues to the appropriate internal teams for resolution.

Follow up with customers to ensure their issues have been resolved and they are satisfied.

Document all customer interactions and resolutions in the company's CRM system.

Stay updated on product knowledge and industry trends to provide informed support.

Manage and resolve customer escalations, working to find mutually agreeable solutions.

Contribute to team efforts by participating in training and knowledge-sharing activities.

Adhere to company policies and procedures while providing excellent customer service.

Engage with customers via phone, email, or in-person to address inquiries and resolve issues.

Investigate and resolve customer complaints and problems efficiently and effectively.

Maintain thorough knowledge of products/services to provide accurate information.

Manage customer accounts, ensuring data accuracy and updating information as needed.

Promote new products, services, and special offers to existing and potential customers.

Gather customer feedback to improve service quality and identify areas for enhancement.

Maintain detailed records of customer interactions and transactions for future reference.

Identify and suggest improvements to service processes to enhance efficiency.

Collaborate with team members to resolve complex issues and provide seamless service.

Participate in training sessions to stay updated on product knowledge and service techniques.

Ensure compliance with company policies and regulatory requirements in all interactions.